A day in the life of a Prime Regional Manager
Take a sneak peak into a typical day with Zoe...
Accompanied by a strong cup of tea with half a sugar, I start my day by checking my email. When my Team Leaders have confirmed their journey plans to me, I know that I have the right people in the right place at the right time.
I set off to the Head Office in Stoke (Dee Set Distribution Centre)
Today is my monthly Team Leader Meeting; it’s a full agenda, starting with a presentation from Retail Trust, one of Dee Set’s charities.
Next on the list are Team Leader presentations, I have tasked each colleague to present to the group for 10 minutes-
a) Look back over the last 4 weeks- frustrations, observations & learning
b) Grade your stores & staff Red Amber Green
c) Look forward to the next 4 weeks- what’s the plan? How to get there? Within what timescale?
There are some great presentations & I feel encouraged that my team have put so much into them….some of them also make us laugh!! Everyone is encouraged & feeling good – perfect!
I have arranged for my team to be shown around the warehouse to understand how returns are processed and to look closely at each stage. I make the most of a quick 30 minute business catch up and open my emails.
The team return having gained a useful insight into the process & are ready to inspire their teams to facilitate a smooth operation at both sides of the chain.
Lunch….I’ve ordered cream cakes for pudding!
Emily from Field Marketing is next on the line up to talk about new & existing business and goes away with comments & feedback from my team who have valuable insight into the business; they are the ones on the shop floor liaising with Store Managers & Ambassadors on a day to day basis.
The next part of the meeting is to focus on Quality Management. My daily mantra is to ‘Make a difference’ and at Prime this is something we endeavour to develop at all levels. Part of the afternoon’s session involves breaking out into 2 groups to discuss making a difference within their role whilst cascading it down to the field.
We touch on applying our retail knowledge to create value - nurturing winning relationships- developing our colleagues to lead from the front – achieving the best results for our customers.
It’s a great session & everyone leaves feeling ready to go out & spread the word!
Before we leave, I have a presentation to make to one of our Ambassadors to recognise & acknowledge hard work & commitment.
I’m almost home but I just want to pop into a local Morrison's to look at standards & ascertain delivery times.
I’m home & after a 10 minute catch up on emails I’m ready to finish for the day
My role is Regional Manager for the North West of England, which is split into 7 areas. Each areas is headed up by a Team Leader who reports directly into myself. Communication is key within our business & most days I will be with a Team Leader out in the field. I facilitate a coaching approach with my team & encourage them to find solutions for themselves whilst learning, developing & growing within the business.